Shipping policy

1. Delivery Area

We currently deliver within Qatar only.

2. Processing Time

Orders are typically processed within 1 business day after confirmation.
Orders placed after working hours may be processed on the next business day.

3. Delivery Time

Delivery is completed within 1–3 business days after order confirmation.

Delivery times may vary depending on location and order volume.

4. Shipping Fees

Standard delivery fee: QAR 10
Free delivery is available on orders above the specified minimum value (as shown at checkout)

5. Order Tracking

Customers will receive updates regarding their order status via email or phone once the order is processed.

6. Delivery Conditions

Customers must ensure accurate delivery details are provided
Our delivery team will attempt delivery within the stated timeframe
If the customer is unavailable, re-delivery may be arranged

7. Delays

While we aim to deliver within the stated timeframe, delays may occur due to:

High order volume
Weather conditions
Unexpected logistical issues

Customers will be notified in case of significant delays.

8. Damaged or Missing Orders

If your order arrives damaged or is missing items, you must contact us within 24 hours of delivery at:
support@alshabib.com

We will investigate and provide a suitable resolution.