Refund policy

Last Updated: 2026

At AlShabib.com, we strive to ensure customer satisfaction. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Period

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

2. Eligibility for Returns

To be eligible for a return, the item must:

Be in the same condition as received
Be unused, unworn, and unaltered
Have original tags attached
Be in the original packaging
Be accompanied by a receipt or proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

3. How to Request a Return

To request a return, please contact us at:
Email: support@alshabib.com

Once your return request is approved, we will arrange a free return pickup service within Qatar. Customers are not required to ship items independently.

Return Address (for reference):
SHOP 168, ASIAN TOWN, PLAZA MALL, Qatar

Items sent without prior return authorization will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at support@alshabib.com.

We will assess the issue and provide a replacement or refund, subject to verification.

5. Non-Returnable Items

The following items are non-returnable:

Perishable goods (e.g., food, flowers, plants)
Custom-made or personalized products
Personal care and hygiene products once opened (e.g., cosmetics, grooming products)
Hazardous materials, flammable liquids, or gases
Clearance or final sale items
Gift cards

If you are unsure whether a product is returnable, please contact us before purchasing.

6. Exchanges

We do not offer direct exchanges. The fastest way to obtain a replacement product is to:

Request a return for the original item
Place a new order once the return is approved

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method or as store credit
Refunds will be processed within 10 business days

Please note that banks and payment providers may take additional time to post the refund.

If more than 15 business days have passed since refund approval, please contact support@alshabib.com.

8. Return Pickup and Shipping

Free return pickup is provided within Qatar for approved returns.
International return shipping (if applicable) may be the responsibility of the customer unless the item is defective or incorrect.
Free return pickup is subject to approval and compliance with this policy.

9. Warranty and Defective Products

Certain products sold on AlShabib.com are covered by a 1-year replacement warranty for manufacturing defects.

Warranty does not cover:

Physical or accidental damage
Water damage
Misuse or unauthorized repairs
Normal wear and tear

10. Cancellation Before Shipment

Customers may cancel their order at any time before the order has been shipped.

If your order has not yet been dispatched from our warehouse, you are eligible for a full cancellation and refund.

To request a cancellation, please contact us immediately at:

Email: support@alshabib.com
Phone: +974 5573 4737

Please include your order number in your request.

11. Orders Already Shipped

Once an order has been shipped or handed over to the courier, it cannot be canceled.

However, you may request a return after receiving the item in accordance with our Return & Refund Policy, provided the item meets the return eligibility conditions.

12. Consumer Rights

This policy does not affect your statutory rights under Qatar Consumer Protection Law or other applicable regulations.

13. Contact Information

For all return, refund, or exchange inquiries, please contact:

AlShabib.com
Email: support@alshabib.com
Phone: +974 5573 4737
Address: SHOP 168, ASIAN TOWN, PLAZA MALL, Qatar

This Return and Refund Policy complies with Qatar Consumer Protection Law and applicable e-commerce regulations.