Frequently Asked Questions About Al Shabib
1. Where do you deliver?
We currently deliver within Qatar only.
2. How long does delivery take?
Delivery is completed within 1–3 business days after order confirmation.
3. How much is the delivery fee?
- Standard delivery fee: QAR 10
- Free delivery is available on eligible orders (shown at checkout)
4. What is your return policy?
We offer a 7-day return or exchange policy from the date of delivery.
To be eligible:
- The product may be opened and tested, but must not show signs of extended use
- The product must be in original condition, with no damage or misuse
- It must include original packaging and all accessories
- Proof of purchase is required
All returns are subject to inspection and approval.
5. How do I return a product?
You can request a return or exchange by:
- Visiting our store at Asian Town Plaza, or
- Contacting support@alshabib.com
For eligible returns:
- Online orders may qualify for free pickup arranged by our team
- In-store purchases must be returned directly to the store
6. When will I receive my refund?
Refunds are processed within 10 business days after inspection and approval.
7. What if my product is defective?
If your product is defective within 7 days, it will be eligible for replacement or exchange after inspection.
After 7 days, the product will be handled under the warranty policy.
8. What warranty do you provide?
Warranty depends on the final purchase price:
- Products below QAR 50 → 1-year warranty
- Products QAR 50 and above → 2-year warranty
Warranty covers manufacturing defects under normal use.
9. What is not covered under warranty?
Warranty does not cover:
- Physical or accidental damage
- Misuse or negligence
- Water damage (unless specified)
- Power issues or improper installation
- Unauthorized repairs
- Normal wear and tear
- Consumable items (e.g., batteries, accessories)
10. Do you sell genuine branded products?
Yes, we sell 100% genuine products.
Al Shabib is an authorized retailer of Hamilton products. All Hamilton items are guaranteed to be original and sourced from authorized suppliers, and are covered under applicable warranty.
11. How do I contact support?
You can contact us via:
- Email: support@alshabib.com
- Store: Al Shabib – Asian Town Plaza