FAQ

FREQUENTLY ASKED QUESTIONS (FAQ) – AlShabib.com
1. What is Al Shabib?
Al Shabib is a Qatar-based online marketplace offering electronics, home appliances, luggage, cosmetics, and general retail products with fast delivery and secure payment options.

2. Where is Al Shabib located?
Our registered business address is:
SHOP 168, ASIAN TOWN, PLAZA MALL, Qatar.

3. Do you deliver outside Qatar?
Currently, we deliver within Qatar only.

4. How long does delivery take?
Orders are usually delivered within 1 to 3 business days after confirmation.

5. What are the delivery charges?
Standard delivery fee: QAR 10
Free delivery for orders above a specified minimum purchase value.

6. What payment methods do you accept?
We accept:
Credit and Debit Cards
Apple Pay
Google Pay
Cash on Delivery (COD)

7. Do you offer returns?
Yes. We offer a 7-day return policy from the date of delivery, subject to conditions stated in our Return & Refund Policy.

8. Is return pickup free?
Yes. Approved returns within Qatar are eligible for free return pickup.

9. How do I request a return?
You can request a return by contacting:
Email: support@alshabib.com
Our team will review your request and arrange pickup if approved.

10. When will I receive my refund?
Refunds are processed within 10 business days after inspection of the returned item. Refunds may be issued to the original payment method or as store credit.

11. Which items are not returnable?
The following items are not eligible for return:
Opened cosmetics or personal care products
Sale or clearance items
Gift cards
Items damaged due to misuse or negligence

12. Do your products come with a warranty?
Most electronics and appliances include a 1-year warranty, unless stated otherwise on the product page.

13. What does the warranty cover?
Warranty covers manufacturing defects under normal use. It does not cover physical damage, water damage, misuse, or unauthorized repairs.

14. How do I claim warranty service?
Contact support@alshabib.com with your order number and product details. Our team will guide you through the process.

15. Can I cancel my order?
Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible, and you must follow the return process.

16. Are prices inclusive of tax?
Currently, Qatar does not apply VAT on online retail sales. All prices are listed in Qatari Riyal (QAR).

17. Are products original?
Yes. We sell genuine products sourced from authorized distributors and trusted suppliers.

18. How can I contact customer support?
Email: support@alshabib.com
Phone: +974 55734737

19. Do you have physical stores?
Yes. Al Shabib operates both as an online marketplace and a physical retail store.
Store Address:
SHOP 168, ASIAN TOWN, PLAZA MALL, Qatar
You can visit our store for product inquiries, support, and services.

20. How do you protect my personal information?
We follow strict data protection measures. Please review our Privacy Policy for detailed information.